Information Collection & Use


In order to use this Web site, you must first complete the registration form and create a user name and password. During registration you [are required to] give[s] contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest.

ZENGER GROUP is the sole owner of the information collected on Z-print. ZENGER GROUP collects personally identifiable information from our users at several different points on our Web site.


If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Surveys or Contests

From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

We use this information to communicate with our customers and to improve the quality of our services.

We may use a third party service provider to conduct these surveys or contests; that company is prohibited from using our users' personally identifiable information for any other purpose.


If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. ZENGER GROUP stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at z-print-support@zenger.com to request that we remove this information from our database.

Communications from the Site

Special Offers and Updates

We will occasionally send you information on products, services, special deals, promotions.

Out of respect for your privacy, we present the option not to receive these types of communications. Please see the "Choice and Opt-out."


If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you.

Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Choice and Opt-out" section.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.


We store information that we collect through cookies and log files to create a "profile" of your preferences. We tie your personally identifiable information, and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you.

We do not share your profile with other third parties.

Information Sharing and Disclosure

Aggregate Information (non-personally identifiable) We share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.

Personally identifiable information:

We Share Personally Identifiable Information with Third Parties:


We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Service Providers

We use PRINTABLE TECHNOLOGIES, INC. (Printable). to provide the background web-to-print functionality on our site. When you sign up for z-print.com, your profile information, transactions and artwork files are stored on Printable Technologies servers as necessary for them to provide that service.

Printable is prohibited from using your personally identifiable information for any other purpose.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.


If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at z-print-support@zenger.com.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.


A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do/do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time.

We set a persistent cookie to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.

This privacy statement covers the use of cookies by Printable.com only and does not cover the use of cookies by any advertisers.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by ZENGER GROUP. Please be aware that we, ZENGER GROUP, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may update it by making the change on our member information page or by emailing our Customer Support at z-print-support@zenger.com or by contacting us by telephone or postal mail at the contact information listed below.


The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send email us at z-print-support@zenger.com.

Business Transitions

In the event ZENGER GROUP goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at: Privacy Officer, Zenger Group, 777 East Park Dr.., Tonawanda, NY 14150, Phone: (716) 871-1058, Toll Free (800) 876-2440, E-Mail: z-print-support@zenger.com

Z-Print.com Terms and Conditions of Sale and Delivery

1. General. In these terms and conditions of sale, Zenger Group, online as Z-print.com, z-print.net is referred to as "Seller" and the party to whom Seller's quotation or invoice is addressed is referred to as "Buyer". All sales of Seller are subject to the following terms and conditions. Any purchase order or other communication from Buyer that contains terms and conditions in addition to or inconsistent with the following will not be binding upon Seller unless acceptance of those terms and conditions is made in writing by an authorized representative of Seller. Failure of Seller to object to provisions contained in any purchase order or other communication from Buyer will not be construed as a waiver of these terms and conditions nor an acceptance of any such provisions. Seller's quotation, these terms and conditions and Seller's order acknowledgment or invoice constitute the entire agreement between Buyer and Seller with respect to the sale of Seller's products, and supersede all oral and written proposals, representations, understandings and agreements previously made or existing with respect to the sale of Seller's products. Seller's quotation, these terms and conditions and Seller's order acknowledgment or invoice are governed by and must be construed according to the laws of the State of New York without reference to the laws of any other jurisdiction. Any action or proceeding relating to the sale of Seller's products must be commenced and will remain in New York State Supreme Court, Erie County, or in the United States District Court for the Western District of New York.

2. Acceptance of Orders. Orders become effective only when accepted by Seller in writing. To avoid delay, new Buyers should include credit information or references with their first order, or remit cash. Transportation costs must not be deducted from the selling price.

3. Cancellation. Orders for normal quantities of standard products may be cancelled without charge, if written notice is provided to Seller in enough time to stop shipment. Cancellation of orders for standard products in abnormal quantities or orders for products to be produced in accordance with Buyer's specifications or designs requires the prior consent of Seller which may not be unreasonably withheld, provided, that Seller will be reimbursed for any costs that it cannot mitigate. Determination of whether a particular quantity is abnormal or whether products were produced in accordance with Buyer's specifications will be made by Seller. Seller's determinations and Seller's calculation of any costs that it cannot mitigate will be final and conclusive.

4. Delay. Shipping dates are estimated. If the Buyer delays in supplying information necessary to proceed with an order, the estimated date of shipment may be extended by Seller accordingly. Seller is not liable for late shipments. Any penalty clause for failure to meet shipment dates is not binding upon Seller unless specifically approved in writing by an officer of Seller. If Buyer causes a delay in shipment, Seller may invoice Buyer and hold the products at Buyer's risk, cost and expense pending Buyer's instructions.

5. Payment. Terms of credit for retail transactions is by valid Visa or Mastercard credit card. If satisfactory commercial credit is established with Seller, terms of credit are net 30 days from date of invoice. If Buyer defaults in any payments when due, Seller reserves the right to defer delivery or cancel the order, without prejudice to its other lawful remedies. In the event Seller engages the services of an attorney to collect such overdue amounts, Buyer agrees to pay the attorney's fees and disbursements. Seller reserves the right to ship its order and make collection by sight draft with bill of lading attached or on a C.O.D. basis or any other terms.

6. Taxes and Other Charges. Buyer will pay any manufacturers' tax, retailer's occupation tax, use tax, sales tax, duty, custom inspection or testing fee, or any other tax, fee or charge of any nature whatsoever, imposed by any government authority, on or measured

7. Freight; Title and Risk of Loss. All prices quoted (including repairs and parts) are F.O.B. Seller's location, no freight allowed. Title and risk of loss pass to Buyer upon delivery to carrier.

8. Return of Products. Zenger Group guarantees prints will not be defective in accordance with CMYK industry standards for "pleasing" color. We offer no guarantee of "matchprint" color accuracy and cannot prevent slight color shift throughout a run. Zenger Group does not guarantee color will match the preview as it appears on a customer's computer monitor, as we cannot compensate for color variance on each customer's monitor. Zenger Group is not responsible for any color shift that occurs in conversion from RGB to CMYK color modes. We recommend all designs be designed in CMYK and uploaded in CMYK. You may also upload in RGB if you choose. However, the color will be converted and may not be as accurate. If a print is found to be defective due to the fault of Zenger Group, then you may contact Zenger Group to request a reprint or refund. Zenger Group must be contacted via e-mail at z-print-support@zenger.com or by phone at (716) 871-1058 within 30 days of receiving your order.

If product is deemed defective due to the fault of Zenger Group, one of the following resolutions will be offered:
A. If a reprint is requested, and the product is found to be defective, Zenger Group will reprint at no charge to the customer with the same production and delivery terms extending from the time of resolution. Samples may be requested prior to any action being taken;
B. If a refund is requested, a Customer Service representative will contact you to help issue your RMA (Return Merchandise Authorization). Customer must contact a Zenger Group representative within five business days of communication from Zenger Group Customer Service representative to verify the request. Zenger Group reserves the right to request and review samples of the claimed defective product before issuing a RMA. If the product is found to be defective due to customer error, a RMA will not be issued and a refund will not be authorized. If the product is found to be defective due to a Zenger Group error, the product must be returned. The product must be received by Zenger Group within 30 days after RMA is issued. Refunds will be processed only after an RMA has been issued and the entire product has been returned to and reviewed by Zenger Group.

9. Shipping: All product is shipped by either UPS or Federal Express. Upon shipment, Buyer will usually receive a shipment confirmation with tracking number. All shipments are send by Ground service unless otherwise requested.

10. Limitation of Liability. SELLER WILL NOT BE LIABLE TO BUYER OR ANY THIRD PARTY FOR ANY SPECIAL, CONTINGENT, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES. Seller's total liability with respect to a claim for any damages arising out of or connected with the sale, purchase or use of any product sold by Seller will in no event exceed the price paid for the product.

11. Indemnification. If Seller is made a party to any proceeding, action or arbitration, on the basis of breach of warranty, negligence, strict liability or tort, by Buyer, or any persons deriving title from Buyer, or any third party, unless it shall be determined that Seller was solely negligent or solely at fault, then Buyer will indemnify and hold Seller harmless for all damages, costs and expenses in connection with such proceeding, action or arbitration, including attorneys fees.

Z-Print is operated by:
Zenger Group, Inc.
777 East Park Dr.
Tonawanda, NY 14150
Phone: 716-871-1058
E-mail: z-print-support@zenger.com